Talk to a human.
Money questions get answered fastest with a run id (like run_8f3k2a) — it's on every receipt and in your usage ledger.
Billing & disputes
Wrong charge, failed run that debited, cash-balance return requests — start with the refund policy, or write support@sealed.run.
security@sealed.run — acknowledged within 2 business days. Good-faith research is welcome; see the disclosure process.